FAQ´s

Help center

Frequently Asked Questions

Everything you need to know about buying and selling pre-loved fashion on Re Style. Can’t find what you’re looking for? Get in touch.

01

General

What is Re Style?

Re Style is a UAE-based online marketplace where you can buy and sell pre-loved fashion items, including clothing, shoes, bags, and accessories.

Is Re Style safe to use?

Yes. Payments are securely held until the order is delivered and confirmed, ensuring protection for both buyers and sellers.

What kind of products can I find on Re Style?

You can find pre-loved fashion items such as clothing, footwear, bags, and accessories. All items are listed by individual sellers.

02

Buying on Re Style

How do I buy on Re Style?

Simply browse listings, add items to your cart, and complete your purchase through our secure checkout system. We handle the rest.

What payment methods are accepted?

We accept secure card payments through our approved payment providers. Cash on delivery is not available.

How much is delivery?

Delivery fees vary depending on your location and will be shown at checkout before you complete your order.

How long does delivery take?

Orders are typically delivered within 1–2 business days after the item is picked up from the seller.

Can I return an item?

Returns are only accepted if:

  • The item has significant undisclosed defects (defects that were not mentioned or shown in the listing)
  • The item does not match the description or photos provided by the seller

Returns are not accepted for change of mind, sizing issues, or normal wear expected from pre-loved items.

03

Selling on Re Style

How do I sell on Re Style?

Create an account, upload clear photos, write an honest description, and set your price. Once your item sells, we handle the pickup and delivery.

What can I sell?

You can sell pre-loved fashion items that are clean, in good condition, and legally allowed in the UAE.

Does Re Style charge a commission?

Currently, Re Style is not charging any commission during our launch period. A commission fee may be introduced in the future as the platform grows. Any changes will be communicated to sellers in advance.

How does pickup work?

  1. You receive a notification when your item sells
  2. You prepare the item for collection
  3. You leave it at your door or with building security
  4. Our team collects it during scheduled pickup hours

When do I get paid?

Payments are released after the order is successfully delivered, usually within 48–72 hours, and credited to your Re Style wallet.

04

Returns & Issues

What if there is an issue with my order?

If an item has a major defect or does not match the listing, you must report it within 48 hours of delivery.

What happens in case of a dispute?

Re Style may assist in mediating disputes between buyers and sellers, but does not guarantee a resolution. UAE law will apply if needed.

05

Account & Wallet

How does the Re Style wallet work?

Your earnings are stored in your Re Style wallet. You can use them to shop on the platform or request a bank withdrawal.

Is selling on Re Style safe?

Yes. Payments are securely held until the transaction is completed and approved.

06

Support

How can I contact Re Style?

You can contact our support team via restyleit7@gmail.com, and we’ll get back to you as soon as possible.